When operating a business in healthcare, your patients should ideally feel as though their practitioner is equally invested in their good health. Harmonic’s creation of seamless technology integration for Peak Sports and Spine Centre means its patients feel cared for throughout every step of their treatment.
Brief
Peak Sports and Spine Centre has created a one-stop shop for health services, providing physiotherapy, chiropractic, podiatry, massage and Pilates all under the one roof. Effective information sharing and patient tracking is integral to Peak, however its previous technology systems weren’t keeping up and leaving the centre vulnerable to human error. Practitioners were overburdened by administration chores and desperate for systems that synchronised.
Peak came to Harmonic knowing they wanted major changes, a full integration of all technology, but lacked the technical expertise to visualise what was possible and the process to get them there.
How we helped
Peak already operated with a niche software program for health practitioners. Despite no prior knowledge of the program, we were able to learn and understand the software rapidly while simultaneously understanding how Peak’s business operated. Once we extracted all data and translated APIs for the web developer we had a clear picture of the possibilities. We navigated Peak through this process, building a bigger picture of using what they already had and how their data could be presented on different levels.
We were able to automate their CRM to communicate with patients in such an individualised way that whether they were new clients, in the middle of their treatment or had been sent back out into the wild healthier than ever, they knew Peak had their back.
Peak’s software, customer relationship management tool, website, phone system and emails are all connected so everyone from reception staff to the management team are fully informed on a patient’s status.
Only six months into the relationship, Peak handed over the management of its website to Harmonic as it required some security reforms. Running both a public-facing aspect and staff intranet through the website required us to ensure the sensitive business information within the intranet remained private. We built a staff bonus calculator for their eyes only, a simple tool that makes staff feel valued and management able to reward them with ease.
It might sound strange, but a majority of our work with Peak is completely invisible because we’ve written an entirely automated system working in the background so the business only sees the results. No more report generating, button pushing or extracting information from one system to another.
Like we said, it’s all about what you don’t see.
